211 is a 24-hour information and referral service that plays a key role in helping Albertans navigate complex systems. It’s a helpline and online database of Alberta’s community and social services updated by highly-trained specialists.
In addition to helping both service providers and clients find the information they need, 211 analyzes data from calls to identify emerging needs, gaps in services and areas of high demand. 211 shares this data with stakeholders, including local municipalities, to be used as a social planning tool.
211 is currently expanding its reach across all of Alberta to ensure 100 percent of Albertans can access 211, not only those in major city centres.
Call 211 or visit the website ab.211.ca if you need information about community supports, for yourself or someone else (friend, client, family member, partner).